How much the level of customer service in Trade xn?
At Trade XN, our priority is to enable our clients to make intelligent trading decisions by offering various trainings programmes.
Designed for traders looking for an edge in their trading, our platform offers a rich and user-friendly interface in a highly customizable trading environment to help improve your trading performance. Learn specific details related to trading and your account. Get real-time updates on market news and information. If you need a reliable source of information regarding the financial markets, learn more in our knowledge base section.
The minimum leverage is 1:100 and it is available on basic accounts. The maximum leverage is 1:400.Hedging is allowed (arbitrage trading). Scalping is also allowed. There are no time limitations for keeping the positions open.
TradeXN is an STP broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.
Order Execution model: DMA (direct market access), NDD (no dealing desk), STP (straight-through processing). ECN stands for Electronic Communication Network. NDD stands for No Dealing Desk. DMA stands for Direct Market Access. STP stands for Straight-Through Processing.
Traders who use the maximum leverage available face the risk of a negative balance.
For example: Let’s assume that you have 200 USD on your account and you open 1 lot on USDJPY on Friday evening, with 1:500 leverage and 200 USD margin.
On Sunday night, the market opens 30 pips away from Friday’s closing price in a direction against you, so your position will immediately have a loss of 30 pips x 10 USD = 300 USD loss, while you have only 200 USD on your account.
The position will be automatically closed and your account would have a negative balance of -100 USD. This situation is 100% impossible when a trader uses 1:1 leverage. The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.
Our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Regardless, all clients have negative balance protection on their account.
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